We understand that life can be unpredictable. We kindly request advance notice, which allows us to offer your appointment to someone on our waiting list. We currently have waitlists for appointments (which we wish we didn't), and many patients are hoping for earlier availability.
We are available via 0272010015, enquiries@pontihealth.com, or if you have Concierge services, please text us.
Ponti Health Policies
Cancellation/Rescheduling: 24 hours’ notice
To ensure all patients receive the care they deserve, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
Running Late?
Please call us 0272010015, or if you have a Concierge service, please text us.
We completely understand that life can be unpredictable, and sometimes delays are simply unavoidable.
To ensure we can provide the best care for all our patients, please call or text us immediately if you're running behind schedule. We'll always do our best to accommodate you.
What to expect:
Up to 15 minutes late: We'll still see you, though your appointment may be shortened to respect other patients' scheduled times
Full consultation fee applies regardless of appointment length, as your time slot remains reserved for you.
Why this matters:
We currently have waitlists for appointments (which we wish we didn't), and many patients are hoping for earlier availability. When we can predict delays, we're sometimes able to contact waiting patients to offer them your slot, then reschedule them appropriately
No Show Policy
We care deeply about ensuring every patient has access to the care they need. To support this, we have comprehensive reminder systems in place - we'll text, email, and call to confirm your appointment.
Despite these efforts, some patients don't attend their scheduled appointments. This impacts not only our ability to provide timely care but also means another patient who needed that appointment time has missed their opportunity for support.
If you fail to attend a scheduled appointment without prior notice, you'll be charged the full consultation fee. Additionally, we'll require a deposit before booking your next appointment.
Psychiatry Appointments - New Patient Deposit
To secure your initial psychiatry consultation, we require a $400 deposit at the time of booking. Your deposit will be applied towards your consultation fee on the day of your appointment.
The deposit is fully refundable with 48 hours' notice of cancellation
Card Details Required at Booking
When booking appointments through HotDoc, we require valid card details to be provided and stored securely at the time of reservation.
Your consideration helps us ensure equitable access to timely care for all patients. We're committed to working collaboratively with you to find practical solutions when challenges arise.