New Patient registration for a Psychiatry appointment

Women's Health is our core focus; however, all our clinicians and Specialty Clinics deliver inclusive medical care for every patient, regardless of gender.

Please complete the online form and attach your GP referral and any supporting documents.

We assess and respond to referrals in 7-10 business days.

As of June 12, 2026, there is a 14-22 week wait for new patients.

We are not a crisis or emergency service. Please click here for immediate support.

Psychiatry appointments fill quickly. If we can't reach you, we'll need to offer your spot to the next patient waiting. Please save these details as Ponti Health in your contacts.0427 608 298 (text) 02 7201 0015 (calls) enquiries@pontihealth.com‍ 

SMS, phone and email are for appointments, accounts and non-clinical matters only. We cannot use them for clinical information or queries in either direction: that includes symptoms, results, medication changes and treatment questions. SMS and email are only monitored periodically during business hours.

We are unable to accept new patients requiring Workers' Compensation, WorkCover, NDIS, or DVA suppor; the one exception is our Esketamine Specialty Clinic through Psychiatry.

Privacy and Terms

I understand that Ponti Health is committed to protecting the privacy of individuals and their personal information in accordance with the Privacy Act 1988.

By selecting "I agree" below, I acknowledge that I consent to Ponti Health collecting, using, disclosing, storing, and disposing of my personal information for the purposes outlined in Ponti Health's Privacy Policy.

This includes, but is not limited to: information to enable me to be attended to by medical practitioners to provide medical services and treatment, the release of relevant personal information to doctors and employees of the clinic and other health professionals to allow quality medical care and administration purposes, and inclusion in a recall register to be advised of follow up visits, medical updates and health information. I understand that I may withdraw my consent for Ponti Health to use and disclose my personal information (except when legal obligations require it).

I also understand and consent to Ponti Health's cancellation policy: 

We are aware that life happens. If you are unable to attend your appointment, please notify us so we can contact the next person on our waitlist.

Cancellation/Rescheduling: 24 hours’ notice

To ensure that all patients receive the care they deserve, we kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment.

Running Late?

Please call us 0272010015 or text us on (61) 0427608298.

What to expect

If you arrive up to 15 minutes late, we'll still see you, although your appointment may be shortened to respect the scheduled times of other patients. The full consultation fee applies regardless of the appointment length, as your time slot remains reserved.

No-Show Policy

If you fail to attend a scheduled appointment without providing prior notice, you will be charged the full consultation fee. Additionally, we will require a deposit before booking your next appointment.

Frequently Asked Questions

Please reach us at enquiries@pontihealth.com if you cannot find an answer to your question.

  • We assess and respond to referrals in 4-7 business days. You will see a Psychiatrist in 5-12 weeks.

  • We prefer processing your payment via a debit or credit card, however are also happy to accept cash

  • From time to time, our fees may increase. We kindly ask that you keep your contact details up to date so we can notify you of any changes. 

  • If you can’t make your appointment we require 24 hours notice so we can accommodate another patient, and we’ll find a time that suits you better.

  • If you fail to attend a scheduled appointment without providing prior notice, you will be charged the full consultation fee. Additionally, we will require a deposit before booking your next appointment.

  • A valid referral is required to understand your medical history and to process Medicare rebates

  • No, you do not need a referral to see our Mental Health GP's. 

  • The Mental health GP cannot prescribe the initial dose however can prescribe subsequent doses once given authority from your psychiatrist.

    If you are moving from another specialist and need an ADHD medication script, please supply a letter from your previous specialist stating your current medication and dosing to provide authorisation.

  • We sadly do not accept any new patients that require support with: Workcover, Workers Compensation, NDIS or DVA.

    We do however support DVA patients seeking Esketamine/Spravato Treatment.

View our fees